In mid-June, DNV GL completed an audit at RIVAL in connection with the company’s ISO recertification. After that, RIVAL received a lot of acclaim and is now certified in accordance with ISO 9001:2015 with no remarks.
The culture at RIVAL involves employee welfare and engagement as well as a well-structured management system, which is adjusting and improving continuously. “The recently completed audit confirmed just that,” says quality coordinator Liv Vallø from RIVAL and continues, “It was a great pleasure to accompany the auditor from DNV around our company and experience RIVAL through his viewpoint and to witness his excitement.”
Well-structured management system pays off
RIVAL’s owner Henrik Holvad confirms this positive experience. “On a daily basis, we focus on improving the internal procedures to the delight of both customers, employees and RIVAL. To remain a productive business, it is crucial that we are in control of our quality department. That involves management of deviations and customer claims, follow-ups on measurements and action plans, overviews of employee competencies and other areas in our management system, which need standard procedures.”
Acclaim and great engagement
RIVAL received a lot of acclaim by the completed audit. The auditor from DNV had 10 comments to RIVAL of which the nine were acclaim and the tenth was an improvement proposal, which the company has already implemented. “To achieve such a result is only possible due to the fact that we work as one big team every day,” says Liv. “It is amazing to experience the way all of our employees engage in the quality work and see the profit of it.”
Orderliness in everything
The core value of RIVAL – orderliness – was acclaimed in the completed audit too and RIVAL’s social responsibility for employing both apprentices and refugees was praiseworthy in particular. “At RIVAL, it is needless to say that orderliness is integrated in all parts of our business,” says Henrik Holvad. “We are very happy that our orderliness and many other ways of doing business are acclaimed in the completed audit. It is always nice to confirm that we do things well and appropriate. It has great value both in-house and in the collaboration with our customers.”