The employees at RIVAL have a great inquisitiveness and interest in the components, they work on. That means, they give competent feedback to the customers and they make an effort to improve the ideas and solutions.
“My colleagues are very inquisitive and truly interested in knowing how the components, they process, will operate – perhaps several hundred metres under the surface of the sea or 150 metres up in the air,” group manager Torben Pedersen says. “That gives us the opportunity to provide the customer with inputs that can optimise the production and cause new points of view on solutions.”
Development projects with strict non-disclosure agreements
Several of the development project, RIVAL is engaged in, are very secret and have strict NDA demands. That applies to one of RIVAL’s recent agreements with a big wind turbine manufacturer. “We will contribute to develop brand-new components to the wind turbines of the future,” Torben says. “The customer’s engineers, who work on the development tasks, have a very theoretical approach to the job, which is a crucial competence in the initial work. However, our practical approach and knowledge can help transforming theoretical ideas into a production. Often, that give rise to new perspectives and solutions.”
Order in chaos
Often, the customer hasn’t completed the development projects, when RIVAL is involved. That could mean, the customer doesn’t have an overview of the procedure, which can result in continuous updates of tolerances, demands and drawings.
The employees at RIVAL need to keep a cool head in the “chaos” and maintain the overview of the situation, which they have lots of experience with. It happens in close cooperation with the customer’s engineers, and thereby they secure an ongoing optimisation of all elements in the project.
We consider the details – and the economy
“We have built a great experience in always studying the details of the drawing to a component as well as considering potential flaws, which can ultimately result in the component not living up to the customer’s demands and expectations. It means the world to our customers that we help quality assuring the process,” Torben says. “Furthermore, we bear the cost reduction in mind. If strict tolerances are not crucial for the component, maybe we can lower those and most likely reduce the costs. That is important knowledge to our customers, and they appreciate that we offer it to them. Actually, we can’t stop doing that.”