High Demands on Quality, Documentation and Delivery Ability
Many customers make high demands on RIVAL’s ability to manage critical and costly components. One of these customers is Munck Cranes, who started a working relationship with RIVAL last spring.
The manager from the Norwegian company Munck Cranes made high demands when they were in the market trying to find a sub-supplier, who could process wire drums to the company’s cranes. The demands were not only on quality, but also on delivery ability, documentation and price.
The wire drums are critical and costly components, for which reason no failures were allowed. Munck Cranes chose RIVAL’s, who obtained raw material in record time and processed 14 wire drums in different sizes to the Norwegian giant cranes. The collaboration went well. “We are very pleased with the effort and the result. There is no doubt that we will use RIVAL again,” says senior buyer Odd H. Olsen from Munck Cranes, who employs 185 men in Scandinavia.
A competitive price
Hiring a sub-supplier to produce the wire drums was a late decision. Munck Cranes’ own production was out of operation, for which reason the company put high demands on the sub-supplier’s ability to deliver on time.
“We chose RIVAL for the job, because we believed in the company’s ability to lift the job quality-wise and getting it delivered at the agreed time to a competitive price,” says Odd H. Olsen.
Despite the distance between Norway and Denmark, RIVAL was good at communicating and giving feedback on the job. “They were very accommodating and quick at reporting back to us. Also, they contacted us if they were in doubt about something,” Odd H. Olsen says.
Critical and costly components
Henrik Holvad remembers how the Norwegians emphasised the importance of RIVAL being able to manage critical and costly components. “Managing critical and costly components within short time spans is a parameter, which we will focus on even more in the future. Concerning this parameter, we can really make a difference in the market,” says Henrik Holvad.