If you want to be a subcontractor to important customers, it is a requirement that you are in control of processes and traceability, and that you deal with non-conformances. People know this at RIVAL, which is currently working on converting from ISO 9001:2008 to ISO 9001:2015.
RIVAL was first ISO certified in 2012, in accordance with ISO 9001:2008, and has since been re-certified with praise. In the spring of 2018, the company is converting its certification to ISO 9001:2015.
Important part of the strategy
“For our business here at the machined component developer and manufacturer of tomorrow, it is crucial that there is control of the entire quality area, including dealing with non-conformances, drawing versions, measuring of tolerances and many other areas ”says CEO Carsten Tønnes. “Several of our customers carry out ongoing audits at our premises to confirm that we meet the quality assurance requirements for their projects. These audits form a valuable basis for the future collaboration.”
Focus gives the customer certainty
Liv Vallø is the quality coordinator at RIVAL, and works on the ongoing optimisation of the management system and its integrity in relation to the management of processes and the documentation of this. “I see that our customers recognise the whole of our approach to the area, and it provides certainty in the daily collaboration,” says Liv. “The way we deal with non-conformances is of course a point of interest for our customers, and they value our tough follow-up, which means that we become better and smarter all of the time – and in the final analysis, minimise potential hassle for the customer and our quality costs.”
Prerequisite for collaboration
At RIVAL, they have developed strong quality conduct, which is valued by the company’s customers – but it is also a prerequisite for collaboration. “We know that it both increases productivity, quality and reduces any hassle for the customer,” says Carsten Tønnes. “We therefore constantly work to further develop our conduct in the area. This is done in close collaboration with both customers and employees, which is an important part of ensuring that the overall quality conduct is strengthened.”