High machining requirements =
We meet the customer’s requirements and expectations for machined components, whether it is about narrow tolerances and GPS objectives, CMM verification, documentation requirements, quality or delivery reliability.
We always offer good craftsmanship, and our employees have a natural interest in how the customers will make use of the components in the end. That is valuable knowledge in their work to make sure that the components always match the customers’ needs.
A professional organisation =
We live up to our customers’ expectations in terms of being able to enter into a competent dialogue at all levels and provide a complete team of contacts (CEO speaks with CEO, sales with procurement, technician with technician, quality with quality etc.)
We have business know-how at all levels, and we can place the customer’s individual project within a wider context. We know the importance of being in control of quality, procedures, deviations and documents – as well as all the legal stuff such as contracts.
Our employees are skilled within language and culture, and they speak multiple languages such as English and German. We have a good appreciation of cultural differences and how to work together across cultures.
Productive supplier =
A collaboration with RIVAL adds substantial value to the final solution. We have start-up meetings on all projects to get things initiated in the right way and in the right order. This creates a good basis for a good collaboration, in which the customer receives the agreed product in the right quality delivered at the agreed time.
We prioritise transparent partnerships with both customers and suppliers as well as close collaborations on finding the right solutions. With an “open book” calculation, we ensure the optimal “total cost of ownership”.
We care about quality control and documentation. This means that the customer saves resources internally when collaborating with RIVAL.
Dares to take on full responsibility =
Our competence, experience and well-organised internal collaboration combined with a solid subcontracting collaboration means that we are able to take on full responsibility for the customers’ solutions – supporting them all the way and taking on co-responsibility for potential risks.
We know, the customers don’t bother listening to bad excuses.
Our employees dare to make decisions because they are confident that our structure, processes and organisation can manage the full project. This also applies to areas such as the purchase of raw materials, surface treatment by subcontractors and inventory levels of both pieces and finished components.
Delivering the agreed =
High quality goals, fixed procedures and internal start-up meetings are important prerequisites in terms of being able to deliver exactly what, we have agreed with the customer.
Our start-up meetings are important in order to work with the FMVA method, in which we make a slavish risk assessment of the individual projects. It forms a good basis of being able to take challenges into account up-front. At the same time, we share our knowledge about the individual projects – and not least what the components will be used for in the end. That gives our employees the opportunity to incorporate the knowledge into their daily work.
Our highly competent employees are crucial to our success, because they know how to work based on our quality objectives, ISO procedures and quality policy.