In the spring, we completed our seventh major customer satisfaction survey and would like to thank our customers for participating and giving us good feedback on our collaboration.
It is with great pride that we read the result. It emphasizes that our strong partnerships create value for our customers and provide high loyalty.
Productive and trustful cooperation
Our customers are generally very satisfied with the collaboration. On a scale from 1-7, we have achieved a score of 6.0. We have achieved a score of 6.22 for our performance, i.e. the product we deliver to our customers, and a great score of 6.32 when it comes to our trusting collaboration.
All areas are important parameters in the partnerships we build with our customers. The survey shows that 65% of our customers consider RIVAL as a partner today, which is a significant increasement compared to the last survey. An active partner that contributes with ideas, as well as challenges and optimizes whatever is requested.
High score on delivery performance in a difficult market
2022 was a challenging year to meet with the agreed delivery times. There are several reasons for that, most of which are related to the Corona pandemic and the war in Ukraine.