It’s connected to all manner of costs when we fail at RIVAL and don’t comply with the quality requirements or delivery terms, which are agreed-upon with the customer. However, we are only humans and therefore, we can’t avoid making a mistake.
Quality and delivery time are always essential parts of the deal, when our customers enter into an agreement with us. We always go to great lengths to comply with the agreements, which are made with the customer.
“When we fail”
“We take pains to keep our end of the bargain, because we know the costs, when we fail,” owner and CEO Henrik Holvad says. “I intentionally say ‘when’ we fail, because we know that it can’t be avoided.”
Costly
It’s an expensive business, when we make mistakes. The components, we process, are often critical and costly to the customer. Most likely they are going to be used several hundred meters below the surface of the sea or maybe they are going to Afghanistan with the purpose to make sure our soldiers stay safe inside their new Piranha 5 personnel carriers. Our production is timed, and it doesn’t allow time for delays.
Det koster derfor kunden både økonomisk og på hans omdømme/troværdighed, hvis kunden ikke kan levere til tiden til sine kunder. Samtidig koster det også her på RIVAL, når tingene skal gøres om, og medarbejderne skal arbejde i weekender og aftener for at afhjælpe de fejl, som er begået.
Vi skal lære af fejl
”Vi gør naturligvis alt for at undgå fejl og har både dygtige og veluddannede medarbejdere, gennemarbejdede procedurer og en stærk kvalitetssikring, som minimerer risikoen,” siger Henrik Holvad. ”Når det så sker alligevel, fordi vi er mennesker og ikke robotter, sørger vi altid for at lære af det, som skete, så vi undgår den samme fejl flere gange. Det er vigtigt for både os og vores kunder.”
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